' Desert Wind Winery - Policies

Policies

SHIPPING POLICIES

It’s our pleasure to ship to your doorstep so you can enjoy our Washington wines in the comfort of your home. Desert Wind uses the best method to deliver your wine in the most economical and efficient manner. A tracking number will be provided via email once the order has shipped. Delivery timing will vary depending on the carrier and destination. For date-sensitive orders, please call us directly at 509-786-7277.

Legal Ship-to States
Desert Wind is compliant with state laws, and currently ships directly to consumers in the following states: Alaska, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Washington DC, Wisconsin, and Wyoming. It is unlawful for us to ship to states not mentioned above.

Shipment Timing
We ship wine on Monday through Thursday using the shipping method that you select for your order. Orders placed by 9am PST on Monday through Wednesday will ship the same day. Orders placed after 9am will ship the next applicable shipping day. During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected.

Signature Requirements
Due to alcoholic contents, the signature of a person 21 years or older is required at the time of delivery. We recommend shipping wine to a business address, if possible, in order to avoid delays associated with obtaining a signature. If you would like to make specific arrangements with the carrier handling your delivery, you can do so by calling the carrier directly and providing the package tracking number.

We ship wine year-round through UPS and FedEx. We offer Ground and 2nd Day Air shipping. FedEx is our default shipper. Three delivery attempts will be made on three consecutive business days. After three delivery attempts, the wine will be returned to our facility.

Weather Holds
Wine is a perishable product and extreme weather conditions can impact the overall quality. We are committed to delivering great service, hospitality and high quality, delicious wine. During the winter, wine runs the risk of freezing when shipped via standard ground shipping in non-temperature regulated trucks; during the summer, wine runs the risk of overheating when shipped in this same method. If you’re placing your order during extreme weather conditions, we highly recommend upgrading your shipping method to express shipping as air transportation helps prevent possible over-heating or freezing of the wine. During extreme weather, ground shipments may be placed on hold at the discretion of our shipping manager. In the event we choose to hold your shipment, you will receive an email notice from the shipping manager.

Refunds/Exchanges
Fries Family Wines is committed to the production of high-quality handcrafted wines and your complete satisfaction is our goal. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care. You may call us at 509-786-7277 or email winesales@friesfamilywines.com.

Damages
We utilize the best quality shipping companies available. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us at winesales@friesfamilywines.com or 509-786-7277 within 48 hours of receipt of your package(s), so that we can initiate a claim with the shipping company. Please keep the original package(s) and the contents exactly as you found them if at all possible. In most cases, we will arrange to have the wine picked up. If the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns for damages cannot be processed after 10 days.

Refused/Missed Deliveries
Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges. Prior to placing an order, we strongly suggest you confirm an adult (21+) will be available to sign for the delivery, especially if you are sending a gift.




What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

All customers of our site may make any changes to their information at anytime by logging into their account.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
  •     To personalize your experience
  •     To improve our website
  •     To improve customer service
  •     To process transactions
  •     To administer a contest, promotion, survey or other site feature
  •     To send periodic emails
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.


Do we use cookies and what do they do?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting us at (509) 786-7277.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Disclosure of Information

We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information ("PII") is collected in this process.

We may share your PII and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your PII.

Data Retention

We and our Vendor will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please use the opt-out link below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-Out

You may generally opt-out of the use of your information for tailored advertising purposes.  To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out please visit the Network Advertising Initiative by clicking here. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Your Consent

By using our site, you consent to our privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 10/5/2012


Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below.

Desert Wind Winery
2258 Wine Country Road - Prosser, WA 99350
(509) 786-7277
Email us

 
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